Registering is fast, free and easy! Here are the benefits: 1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise. 2. You can browse, shop and complete your order at a later time. The items that are placed in your Shopping Cart will be saved so when you come back later, you will not have to search for and re-select the items again.
You can change your account information by visiting “My Account” in the top navigation and then selecting “Account Information” from the sidebar menu. To change your address, click “Address Book” and select “Change Billing/Shipping Address”. You can also control your Newsletter Subscription under “Newsletter Subscriptions” and by checking the box next to general subscription and selecting “Save”.
To check the status of your order, click on “My Account” and then “My Orders”. Select the order you wish to view by clicking “View Order” on the right side beside the order information. At the top of the page, you will see “About This Order:” followed by “Order Information”, “Invoices” and “Shipments”. As updates become available, you will be able to view the details pertaining to your order.
While we make every effort to fulfill your entire order, on rare occasion we may need to cancel one or more item(s) due to inventory availability. If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will be refunded for unshipped item(s).
Please check all areas where a delivery may have taken place (community mailbox, front desk of an apartment building, a neighbor’s house). If the order has not been found, please email firstname.lastname@example.org and we will assist you as quickly as possible.
We are pleased to offer you an exchange or store credit on any purchase that you are not satisfied with within 30 days of the original purchase date. The item or items in question must be unworn and the original receipt must be presented at the time of the return.