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Frequently Asked Questions


Do I need to register before I place an order?

How do I register?

Why should I register with Fashion Marz?

How do I change the details of my account?


What methods of payment do you accept?

Do you restock items that are sold out?

Can I modify or cancel my order?

How do I check the status of my order?

Why is an item that I ordered listed as “Refunded” or “Cancelled” on my invoice?


What shipping options can I choose from?

Where can I locate my tracking number?

One of my items was shipped damaged, what do I do?

My tracking number shows that my item should have been delivered by now but I haven’t received it. What do I do?


What is your Return Policy for items purchased online?

What is your Return Policy for items purchased?

How soon will I receive a refund for my online return?